How we workOnboarding first

Document first. Then run it.

This is how working with Wolfaxen goes, from the first call to the work itself. No pitch. Every relationship starts with a one-day onboarding audit. After that you have a Dedicated Technical Support Engineer, or pay as you go, invoiced after the work. Projects are quoted up front.

A · The steps0–3

From fit call to your own engineer.

  1. 0

    Fit check, then a fit call

    Start with the two-minute fit check. If it looks like a fit, we have a free 30-minute call. I ask about your team, your systems and what keeps going wrong. We talk about money early so nobody wastes an afternoon.

    The call decides whether we fit. It is not a free diagnosis. I will not guess at your problem before I have seen your systems.

  2. 1

    The onboarding audit

    Everything starts here. The onboarding audit is £1,500 for one day, charged separately. We need it before we work together, whichever way you choose next.

    I document every system you use and who has access to what. Anything that is not working, I get working. You keep the written record, so the knowledge stays with your company.

  3. 2

    Your engineer, or pay as you go

    The usual next step is a Dedicated Technical Support Engineer, on a fixed-term contract, from £4,500 a month, paid monthly or up front for the whole term. The engineer is your system administrator. They look after your systems as they are: users, devices, access, the day-to-day problems. Today, that engineer is me, Ali. Wolfaxen is one person for now, and I will tell you if that ever changes.

    If you would rather not sign a contract, there is pay as you go. After the onboarding audit you keep a named point of contact. Each request is billed on the time I log, at an hourly rate agreed at onboarding, and invoiced when it is done. Bigger jobs are quoted first. The next request starts once the last invoice is paid.

  4. 3

    Improvement projects, quoted

    Looking after your systems is not the same as changing them. While I manage them, I will suggest improvements. Each one is a separate project, timed and quoted up front. For example: managed devices, a company password manager, or setting up project management and training your staff to use it.

    The quote tells you what will change and why it is worth doing. The step-by-step how is the work itself. If you say yes, I do it. If not, nothing changes and nothing is owed.

B · The onboarding audit

What you get from the onboarding audit.

  • 01Every system you use, written down
  • 02Who has access to what
  • 03Anything broken we find on the day, made to work
  • 04A written record you keep, so nothing depends on one person

It takes one day and costs £1,500. It is charged separately, and it comes first whichever way you work with us after it.

C · Not ready to commit?

The stopwatch audit.

This is the easy first step. Pick one process you think is slow, a quote or a new starter set-up for example. You do not need a contract or the onboarding audit. Clients can also have their engineer flag one. We watch your team do it, over a screen share or on site, and time it with a stopwatch.

Then you get one of three answers. It can be made faster by roughly this much, with a quote. It just needs training, with a quote. Or it cannot be improved in any meaningful way, and we say so plainly. We tell you what we would change and why. We do not tell you how: that is the work, and it comes with a quote. If you agree, we do it.

The stopwatch audit is from £750: a fixed price between £750 and £1,500, quoted up front.

D · Lines we keepFig. D1–D4

What we don't do.

Fig. D1

No free diagnosis

The fit call is for deciding whether we fit. The thinking about your systems happens in the paid onboarding audit.

Fig. D2

No pitch decks

You will not get a slide show or a glossy proposal. You get a conversation, then an email with the scope and the price.

Fig. D3

No surprise invoices

Projects are quoted before they start. If a project grows, you get a new quote first, not a bigger bill after. Pay-as-you-go requests are billed on logged time at the rate agreed at onboarding, and bigger jobs are quoted first.

Fig. D4

No team we don't have

Today Wolfaxen is me. When a job needs a specialist, in security for example, I bring in someone I know and tell you first. I won't talk about "our engineers" or "the team" until there is one.

E · Pricing

What it costs.

  • Dedicated Technical Support Engineer: on a fixed-term contract, from £4,500 a month, paid monthly or up front for the whole term.
  • Onboarding audit: £1,500, one day, charged separately.
  • Pay as you go: billed on the time we log, at an hourly rate agreed at onboarding, invoiced when done.
  • Stopwatch audit: from £750, a fixed price quoted up front.
  • Projects: quoted up front for contract clients.

The same list is on the pricing page.

F · Next stepTwo minutes

Start with the fit check.

Two minutes. It tells you honestly whether we are likely to fit, and lets you pick a time for the call.

Take the fit checkSee pricing