A dead laptop, 20 minutes
At a UK travel company a laptop died. A replacement was enrolled as a managed device, the browser restored the bookmarks and the password manager restored the passwords. The person was working again in about 20 minutes.
What we do
Your own Dedicated Technical Support Engineer.
Your system administrator, from £4,500 a month. They look after your systems as they are, and anything worth improving is quoted as its own project.
A · What the engineer doesMonthly
What the engineer does
It starts with the onboarding audit: £1,500, one day. We document your systems and access, and get them working. Then your engineer runs them. The engineer's fee covers running your systems, not projects.
- ✓Looks after your systems as they are: users, devices, access and the problems that come up
- ✓Is your named point of contact for anything technical
- ✓Proposes improvements as separate projects, each one timed and quoted
- ✓Brings in specialists we know when a job is outside our skill, in security for example
No tech team? You skip hiring a junior technician. Already have one? We take the projects they have no time for, and bring an outside view.
Book a fit callProjects, quoted separately
Fig. A1A1.1Managed devices
Laptops that are set up, updated and secured centrally. When one dies, a replacement is enrolled and the person is back at work quickly.
A1.2A company password manager
Your company owns and pays for its own password manager account. We set it up and administer it: adding people and setting up shared collections. We never hold your passwords.
A1.3Project management, set up and taught
A project management tool set up for the way your team works, and your staff trained to use it.
B · Work we have doneFig. B1–B4
Work we have done
Fig. B1
Fig. B2
Out-of-hours enquiries
A small travel company had nobody answering at 3am. We built an assistant grounded in their own documents and CRM. Out-of-hours leads went up 35 percent.
Fig. B3
Five hundred laptops
Five hundred plus unmanaged laptops moved to a modern managed setup. New devices now ship to staff, switch on, and set themselves up. Onboarding time is near zero. Cyber Essentials passed.
Fig. B4
Salesforce clean-up
Years of stacked rules replaced with clean Flow architecture. The platform is faster and the admin is simpler.
C · How it is priced30 min fit call
How it is priced
The onboarding audit is £1,500 for one day. The engineer is on a fixed-term contract, from £4,500 a month, paid monthly or up front for the whole term. Pay as you go is invoiced on logged time, at a rate agreed at onboarding. Projects are quoted up front. The stopwatch audit is from £750.
The fit call is 30 minutes. We decide together whether we fit.
Book a fit call